As we mentioned in “2023 Spring Release: 03 Points Reserve is sunset,” Points Reserve is no more, and has been replaced by Account Balance. This allows you to add funds to your account without saving a credit card to our system. You can view your balance on the My Account page, and add to it … Read more
In our new 2023 Spring Release, the My Account page has received a bit of an overhaul. While customers previously had to jump around tabs to locate and change their renewal settings, we’ve now consolidated the most crucial features to one page. In Standard view, My Account will consist of a collapsible section where you … Read more
Along with the 2023 Spring Release comes the sunset of Points Reserve (also known as Pool Reserve), but fear not! Our new My Account page allows you to add funds to an Account Balance, and this balance will run your cameras if your Pool data runs out prior to your billing date. The biggest difference … Read more
Some people wonder why we call your data plan a “Pool,” and the reason is simple: If you have multiple cameras, they share your data plan, ergo, your cameras are “Pooled” together. Your Pool requires a monthly renewal to remain active, and you can choose whether or not you want your payments to go through … Read more
Whenever you add a new Ridgetec camera to your account, we will give you 250MB of free data. Previously, this free data was added to the Points Reserve, but since Reserve was only used when your Pool ran out early, not everyone was able to use free data that was leftover after their first month … Read more
Every now and again something unexpected happens and we will need to receive cameras for repair or replacement. All new Ridgetec cameras come with a 2-Year Warranty that covers just about anything except for damage caused by humans or wildlife. Any cameras that we sell as Factory Reconditioned will come with a 1-Year Warranty. There … Read more
In the new Standard View, the camera settings are more simplified, to help you get up and running quicker than before. We have added “Settings Profiles” which are a handful of presets that make choosing your preferred settings a bit less of a headache. Here’s what the list of Settings Profiles looks like: Profiles are … Read more
Some apps out there have different viewing options that can help people customize their experience. We have received tons of feedback that our portal site and app can be difficult to navigate for less experienced users, so we have created a Standard View and an Advanced View, which you can switch between with the tap … Read more
Along with the My Account page, My Cameras has also been given an overhaul for the new release. Most of these changes have to do with the new option to choose between a Standard and Advanced view, and a thorough breakdown of the differences can be found in “2023 Spring Release: 08 Standard View vs … Read more
With the rollout of our 2023 Spring Release, a number of improvements have been made to our system, in attempts to streamline camera management and billing settings, as well as to make the data plans a bit less complicated to understand. To see everything that’s changed, please go through our 2023 Spring Release posts. We’ve … Read more